Create. Develop. Explore.
//Custom IT solution for optimizing operations in a pizza restaurant chain
//Custom IT solution for optimizing operations in a pizza restaurant chain
Was developed a comprehensive software system for pizza restaurant chain, improving operations across the website, app, and call center by automating processes, enhancing user experiences, and enabling tailored solutions for growth. This approach improved efficiency and increased orders by 30%.
//Custom IT solution for optimizing operations in a pizza restaurant chain
Was developed a comprehensive software system for pizza restaurant chain, improving operations across the website, app, and call center by automating processes, enhancing user experiences, and enabling tailored solutions for growth. This approach improved efficiency and increased orders by 30%.
Efficient order processing, seamless menu management, and scalable digital infrastructure were critical challenges for a pizza restaurant chain to improve customer experience, streamline operations, and support their growing franchise ambitions.
Challenge
The pizza restaurant chain encountered several operational and digital roadblocks that slowed down growth and impacted efficiency. The call center relied on manual processes, and the outdated website and app created delays, errors, and a frustrating user experience. Their third-party system was too rigid, making it hard to implement new features or adapt to their needs. On top of that, separating delivery and pickup menus and adding support for selling pizza slices proved to be tricky technical challenges, all while the business was gearing up to expand and launch a franchise.
Customer pain points:
The pizza restaurant chain encountered several operational and digital roadblocks that slowed down growth and impacted efficiency. The call center relied on manual processes, and the outdated website and app created delays, errors, and a frustrating user experience. Their third-party system was too rigid, making it hard to implement new features or adapt to their needs. On top of that, separating delivery and pickup menus and adding support for selling pizza slices proved to be tricky technical challenges, all while the business was gearing up to expand and launch a franchise.
Customer pain points:
- Manual and inefficient processes, such as transferring orders manually to the internal system.
- Outdated design and poor user experience on the website and app.
- Lack of flexibility in third-party solutions, leading to delays in implementing changes.
- Difficulty separating delivery and pickup menus and handling specific menu items like pizza slices.
- High operator workload and errors in call center processes.
The pizza restaurant chain encountered several operational and digital roadblocks that slowed down growth and impacted efficiency. The call center relied on manual processes, and the outdated website and app created delays, errors, and a frustrating user experience. Their third-party system was too rigid, making it hard to implement new features or adapt to their needs. On top of that, separating delivery and pickup menus and adding support for selling pizza slices proved to be tricky technical challenges, all while the business was gearing up to expand and launch a franchise.
Customer pain points:
Customer pain points:
- Manual and inefficient processes, such as transferring orders manually to the internal system.
- Outdated design and poor user experience on the website and app.
- Lack of flexibility in third-party solutions, leading to delays in implementing changes.
- Difficulty separating delivery and pickup menus and handling specific menu items like pizza slices.
- High operator workload and errors in call center processes.
Challenge
Solution and delivered value
NATLEX worked closely with the customer to develop a tailored IT solution that perfectly met their needs. By automating the order transfer process, our team cut processing time significantly, making operations much more efficient. Our UX and UI team also gave customer's website and app a complete makeover, improving the user experience and leading to a boost in orders while cutting customer complaints. On top of that, Natlex streamlined their call center system, making it easier and faster for operators to handle orders with fewer mistakes. These upgrades didn’t just solve immediate problems—they set customer up for long-term success, paving the way for franchise expansion and future growth.
Achieved improvements:
Achieved improvements:
- Automated order transfers reduced processing time from 15 minutes to 2 minutes.
- Redesigned the website, app, and call center systems for enhanced functionality and user experience.
- Developed custom features, including menu management, ingredient customization, and order scheduling.
- Optimized user journeys, leading to an 80% reduction in customer complaints.
- Improved operational efficiency, resulting in a 30% increase in orders.
NATLEX worked closely with the customer to develop a tailored IT solution that perfectly met their needs. By automating the order transfer process, our team cut processing time significantly, making operations much more efficient. Our UX and UI team also gave customer's website and app a complete makeover, improving the user experience and leading to a boost in orders while cutting customer complaints. On top of that, Natlex streamlined their call center system, making it easier and faster for operators to handle orders with fewer mistakes. These upgrades didn’t just solve immediate problems—they set customer up for long-term success, paving the way for franchise expansion and future growth.
Achieved improvements:
Achieved improvements:
- Automated order transfers reduced processing time from 15 minutes to 2 minutes.
- Redesigned the website, app, and call center systems for enhanced functionality and user experience.
- Developed custom features, including menu management, ingredient customization, and order scheduling.
- Optimized user journeys, leading to an 80% reduction in customer complaints.
- Improved operational efficiency, resulting in a 30% increase in orders.
Solution and delivered value
Other use cases
Other use cases
Read how our team Create. Develop. Explore. new opportunities for our clients in their challenges.
Mining industry
TBM maintenance and replacement.
A software solution was developed to automate component replacement and visualize the tunnel boring machine.
Smart buildings
Sensor-based elevator monitoring.
Successfully determined elevator positions, processed data from thousands of elevators simultaneously, and optimized maintenance scheduling by assessing shaft lighting.
Data processing
Interactive data visualization.
The Dashboards module was developed to analyze and summarize information from various sources, with the ability to plot graphs and statistics for data processing
Infrastructure and Operations
Migration to k8s (Kubernetes).
Migrating to Kubernetes enabled scalable environments, seamless microservice orchestration, and efficient disaster recovery for the customer's growing teams.
Data security
Unifying authorization and authentication (SSO AD)
A unified single sign-on with Microsoft Azure Active Directory was developed to streamline access and enhance security.
Data management
Document management & Form builder
A form builder was created to automate processes with customizable forms, dynamic rules, and third-party integration for accuracy and efficiency.
Tunneling
Shift management and technical data processing
A module was designed to document TBM work, detailing shifts, personnel, and integrating manual and automatic machine data with file attachments.
Other use cases
Read how our team Create. Develop. Explore. new opportunities for our clients in their challenges.
Mining industry
TBM maintenance and replacement.
A software solution was developed to automate component replacement and visualize the tunnel boring machine.
Smart buildings
Sensor-based elevator monitoring.
Successfully determined elevator positions, processed data from thousands of elevators simultaneously, and optimized maintenance scheduling by assessing shaft lighting.
Data processing
Interactive data visualization.
The Dashboards module was developed to analyze and summarize information from various sources, with the ability to plot graphs and statistics for data processing
Infrastructure and Operations
Migration to k8s (Kubernetes).
Migrating to Kubernetes enabled scalable environments, seamless microservice orchestration, and efficient disaster recovery for the customer's growing teams.
Data security
Unifying authorization and authentication
A unified single sign-on with Microsoft Azure Active Directory was developed to streamline access and enhance security.
Data management
Document management and Form builder
A form builder was created to automate processes with customizable forms, dynamic rules, and third-party integration for accuracy and efficiency.
Tunneling
Shift management and technical data processing
A module was designed to document TBM work, detailing shifts, personnel, and integrating manual and automatic machine data with file attachments.
// We create digital products that make your
BUSINESS STRONGER
// Ready to solve your challenges?
Leave a message
Fill out the form, and one of our experts will reach out to you soon.
By clicking "Send" button, I consent to processing my personal data.
Leave a message
Fill out the form, and one of our experts will reach out to you soon.
By clicking "Send" button, I consent to processing my personal data.
Leave a message
Fill out the form, and one of our experts will reach out to you soon.
By clicking "Send" button, I consent to processing my personal data.